To help Casera members communicate their banking experiences — positive or otherwise — we’ve established a Compliments and Complaints Program.
The program explains how to reach out to us when you’d like to express your appreciation for our staff’s hard work. It also outlines the steps you might take if there’s something about our service that doesn’t satisfy you.
While we love to receive members’ compliments. we also take complaints seriously and promise to acknowledge them and seek immediate resolution.
You can read more about Casera’s Compliments and Complaints Program online at www.caseracu.ca.