Technology drives much of the day-to-day success in today’s competitive financial services industry. Therefore, credit unions like Casera must ensure they continue delivering market-leading digital banking opportunities to remain relevant to their members’ needs.
As proven by the increasing popularity of online banking throughout the COVID-19 pandemic, digital banking is here to stay. The recent launch of our new digital banking platform is essential for Casera’s long-term growth and prosperity. The robust suite of technologies — online banking, Casera CU Mobile App, and website — is part of our multi-year digital transformation strategy. Moving forward, we’ll continue introducing innovative technologies that keep pace with the marketplace and our members’ expectations.
Implementing the digital banking platform was no small task. I want to thank Casera’s staff for their hard work ensuring a smooth transition. And thank you to our members for their continued patience and understanding throughout the conversion. We acknowledge that there were some operational deficiencies in the roll-out. However, we are working closely with our digital development partner to iron out the imperfections. Our goal is to ensure that the online experience is seamless for everyone.
Chief Executive Officer