We’re committed to safeguarding your information.

At Casera Credit Union, we take our members’ privacy seriously. We commit to safeguarding the personal and financial information you provide to us. 

If you’ve ever wondered why we ask for the information we do, there are important reasons. We only collect the information we need and only use it to understand, determine, and manage your financial service needs, detect and prevent fraud, help safeguard the financial interests of the credit union and our members, and to meet legal and regulatory requirements.

Download Casera’s privacy brochure.

We ask for information to establish our relationship and to further serve you. The information we ask for depends on which product or service you use, but we always start with your name, address, and some identification.

Here are other personal questions we may ask you and why we require the information.

Birth date

This helps us identify you and ensures that no one is trying to impersonate you. We may also use it to determine your eligibility for products and services that may be of benefit to a particular age group.

Social Insurance Number (SIN)

To comply with Revenue Canada’s income reporting requirements, we require your SIN for products that earn investment income. We also use it to keep your information separate from that of other members with a similar name. This may include information we get with your consent through the credit approval process.

Financial Information

We use this information to assess your eligibility for credit products such as loans. We also use it to ensure that the advice we give you is appropriate for you.

Health Information

We require this data for some insurance products to ensure your eligibility for coverage. We only collect the information we need and only use it for the purposes explained to you. When you apply for a new product or service, we will show in the application or agreement how we intend to use your information. If we need to use it for another purpose, we will ask you for your consent. 

Releasing Your Information 

There may be times when we must release your information, but under no circumstances do we sell member lists or information to others. We release your information to parties outside Casera only under the following circumstances.

With Your Consent

We will disclose your credit history with us to other lenders or credit bureaus to support the credit approval process. We release only the information required to identify you and facts from our credit records about your repayment history.

For Servicing Purposes

We provide a limited amount of information — and only as necessary — without your consent to our suppliers and agents. For example, cheque printers and card manufacturers who provide goods and services to you through us.

When Required or Permitted by Law

We must impart information in response to a valid demand, a search warrant, or other legally valid enquiry or order. We may disclose information to help us collect a debt owed to us by you. We may also disclose information to an investigative body with a breach of agreement or contravention of law. This helps prevent fraud, money laundering, or other criminal activity.

Your concerns matter to us. If you have any concerns or questions about privacy and confidentiality, or any concerns about the way we handled a request for information, you can contact your neighbourhood branch’s manager. They have the decision-making authority to resolve most concerns. As a next step, you can call 958-6300 and ask for our Privacy Officer, who will address your concerns.

Want more information? Download Casera’s brochure.